Returns & Exchanges

RETURN POLICY

We hope you love your new products from Coopers Surf Australia just as much as we love stocking them for you!
Ultimately the decision on size, style and to purchase is up to you as a customer.
We understand, however, that sometimes things don’t go to plan.
When this happens, here is our commitment to you.

ONLINE RETURNS & EXCHANGE

To arrange an exchange please contact our customer service team on online@cooperssurf.com.au as soon as possible to avoid disappointment on sizing / styles not being available.
If for any reason, you change your mind and no longer want your item(s) purchased from cooperssurf.com, please return it to us in-store or online within 30 days of purchase for an exchange or online coupon equal to the value paid for the item(s). Unfortunately we do not offer refunds for change of mind.

It is important that the item(s) and any packaging, tags and receipts which the goods came with/in are in original condition.
Any returns that do not arrive in its original condition may not be accepted (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from cooperssurf.com

An in-store gift card / online coupon will be issued for incorrect choice as long as the item is returned in condition bought.
Online Coupons & Gift Cards are valid for 3 years.
We will NOT hold onto a copy of each coupon / gift card issued.
Once credit is received it is your responsibility to hold onto it.

Online sale items purchased through cooperssurf.com can not be returned for a refund or exchange either in-store or online.

For Online returns & exchanges please download a copy of our Returns/Exchanges form HERE and send your item(s) to:

Coopers Surf Australia
ATTN: Coopers Surf Online Return Orders
28 Orlando Street
Coffs Harbour NSW 2450
AUSTRALIA

We recommend that you return items using a trackable postage method. Coopers Surf will not be held liable for parcels lost in transit. Please allow 7 business days for the return to be processed and exchanged / credited

If the item(s) are deemed to have a manufacturing fault a refund may be issued if approved by the supplier.
Unfortunately we do not offer refunds for change of mind. Refunds are only given if the product has a manufacturing fault.
Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer’s warranty.

Promotion Vouchers and Sign Up/ loyalty Coupons
Please note that customers will not be refunded any promotion discounts or sign-up loyalty coupons (to the value of the voucher/coupon). Refunds will only include the total value paid by the customer for item/s to be refunded from the original purchase.

If you have any questions, please contact the customer service team for assistance online@cooperssurf.com.au

IN-STORE RETURNS & EXCHANGE

If for any reason you change your mind and no longer want an item(s) you have purchased from Coopers Surf Australia, please return it to us in-store within 14 days of purchase for an exchange or credit note equal to the value paid for the item (s) for Full Price Items. Credit notes are valid for 12 Months.
Any sale items bought in-store may be exchanged within 2 Days.
It is important that the item(s) and any packaging, tags and receipts which the goods came with/in are in original condition.
No change of mind refunds are permitted. If the item(s) are deemed to have a genuine manufacturing fault, a refund may be issued.
Proof of purchase is required for all exchanges to clearly identify that the item(s) were purchased from a Coopers Surf retail store in Australia.
Proof of purchase is required for all items with a manufacturing fault.

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

All gift with purchase offers are subject to availability.
Gift with Purchases cannot be exchanged or refunded and a warranty does not apply.
Gift With Purchases cannot be redeemed for cash and are only available at time of purchase.
In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

AFTERPAY & ZIPPAY

Afterpay & ZipPay are payment methods available at cooperssurf.com and in our Australian retail stores. Afterpay & ZipPay set the terms, conditions and spend limit of this payment method should you choose to use it. Our regular INSTORE and ONLINE sales policies apply to these purchases. If you return your item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Afterpay & ZipPay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729. ZipPay can be contacted via 02 8294 2345.