SHIPPING

LOCAL PICK-UP

We are pleased to offer local pick-up from our Jetty Store – 28 Orlando St, Coffs Harbour NSW 2450
Usually orders will be ready for collection from 4pm the following day; however, one of our friendly representatives will be in touch when the order is ready to be collected!
Please wait for us to contact you before arriving to collect in case your order is still being sourced, and is not ready for collection.

SHIPPING INFORMATION

We are pleased to offer Free Australian Delivery on all orders over $99. For orders under $99, we charge a $10 flat-rate for delivery using Australia Post / Fastway Aramex Tracked Post Parcels. We aim to dispatch all orders placed before 2pm AEST (business days only) the same day. Packages should be received between 2-5 days for regional areas.
Sending interstate may be longer.
You can also choose Free Local Pickup from our Jetty store!

A shipping confirmation email will be sent when your order leaves our warehouse.
If it has been more than a few days since you placed your order and you have not received a shipping confirmation, please contact us at online@cooperssurf.com.au 

INTERNATIONAL SHIPPING

Unfortunately we do not offer overseas shipping at this time. Apologies for any inconvenience caused.

DELIVERY

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available.
All reasonable attempts to notify you will be made using the details you provided.
Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site.
If this is not noticed until after your order is finalised, please contact Customer Service through online@cooperssurf.com.au immediately.

We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted.

GIFT VOUCHERS

Purchase a Coopers Surf gift voucher Redeemable in any of our stores & Online!
Gift Vouchers will be sent via email directly after purchase. Please check your spam / junk folders.
Sometimes we make a wrong turn and jump in the wrong inbox!
Any issues regarding your gift voucher please contact online@cooperssurf.com.au

REFUNDS & RETURNS

Unfortunately we do not offer refunds for change of mind. Refunds are only given if the product has a manufacturing fault.
To arrange an exchange please contact our customer service team on online@cooperssurf.com.au 
Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer’s warranty.
The cost of return shipping is at the customer’s expense, we do not refund or add credit for cost of return postage.
We recommend sending returns via registered post as we do not accept responsibility for lost items.

* REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS*

EXCHANGES

We’re currently unable to process exchanges through our online store.
To arrange an exchange please contact our customer service team on online@cooperssurf.com.au as soon as possible to avoid disappointment on sizing being unavailable.

RETURNS TERMS & CONDITIONS

Unfortunately we do not offer refunds for change of mind. A Credit will be issued for incorrect choice as long as the item is returned in condition bought.
Credits last for 3 Years.
Once credit is received it is your responsibility to hold onto it. We will NOT hold onto a copy of each credit  issued.

All items returned must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).  Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

If you have any questions, please contact the customer service team for assistance online@cooperssurf.com.au 

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