Free Shipping on all Orders Over $99  

Terms & Conditions

Terms & Conditions

TERMS OF USE AGREEMENT

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to cooperssurf.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by cooperssurf.com.au changes to this site and these terms and conditions at any time.

By ordering or registering on cooperssurf.com.au  you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at info@cooperssurf.com.au and we will remove you from marketing communications.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. cooperssurf.com.au  reserves the right at any time after receipt of your order to accept or decline your order for any reason. cooperssurf.com.au  reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. cooperssurf.com.au  is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by cooperssurf.com.au

LIABILITY

cooperssurf.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

DELIVERY

The delivery times provided by cooperssurf.com.au  are estimates only.
cooperssurf.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available.
All reasonable attempts to notify you will be made using the details you provided.
Please ensure you enter the correct delivery address. cooperssurf.com.au  cannot be held responsible for incorrectly entered delivery addresses.

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

CHANGE OF ADDRESS

cooperssurf.com.au cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted.
In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

PRICING

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country.
You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.

 

REFUNDS & RETURNS

Unfortunately we do not offer refunds for change of mind. Refunds are only given if the product has a manufacturing fault.
To arrange an exchange please contact our customer service team on info@cooperssurf.com.au
Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer’s warranty.
We recommend sending returns via registered post as we do not accept responsibility for lost items.

* REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS

EXCHANGES

We’re currently unable to process exchanges through our online store.
To arrange an exchange please contact our customer service team on info@cooperssurf.com.au as soon as possible to avoid disappointment on sizing being unavailable.

RETURN TERMS & CONDITIONS

Unfortunately we do not offer refunds for change of mind. A Credit will be issued for incorrect choice as long as the item is returned in condition bought. Credits last for 12 months.
Once credit is received it is your responsibility to hold onto it. We will NOT hold onto a copy of each credit note issued.

All items returned must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).  Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

If you have any questions, please contact the customer service team for assistance  info@cooperssurf.com.au

ORDER CANCELLATIONS

If notified before goods have been dispatched, cooperssurf.com.au can accommodate order cancellations. If items have been shipped, cooperssurf.com.au  reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, cooperssurf.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. cooperssurf.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled,cooperssurf.com.au shall immediately issue a credit to your credit card account in the amount of the charge.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that cooperssurf.com.au is not responsible for the operation of or content located on or through any such site.

Cooperssurfaustralia

Urbanlifebycooperssurf

SIGN UP TO THE COOPERS SURF NEWSLETTER FOR THE LATEST FASHION, DEALS AND UPDATES

No Spam, Just Good Stuff!